Commission Associate – Home Department

As a Commission Associate in our Home Department, you are responsible for delivering exceptional customer service while driving profitable sales growth. This is achieved by leveraging in-depth product knowledge, a passion for service, and the ability to build lasting customer relationships.

Primary Responsibilities:

Customer Service & Sales

• Engage customers in a friendly and approachable manner, assess their needs, and guide them in making informed decisions about products or services.
• Communicate key product features to generate interest and build clientele.
• Present care/protection plans and recommend complementary products to enhance customer experience.
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General Operations

• Support inventory activities, including Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse, and Defective Merchandise Transfer Out.
• Perform pricing and signage updates for specialty business areas.
• Stay informed about industry trends, new styles, and product developments through publications, communications, and ongoing technical training.
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Performance Standards

• Consistently meet performance expectations in areas such as shrink and safety initiatives, the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance.